1 reviews | Active since Jun 2014
REFUND PROCESS UP TO ****!!
<p>I sold my vehicle in January 2017. I sent through cancellation documents to Motorite on the 26th of January.</p> <p>They said it could take up to 30 working days for them to refund the finance house (the maintenance plan was included in the monthly installments).</p> <p>Today when I followed up, Wesbank informed me that they have not received anything from Motorite.</p> <p>Motorite claims they are wainting for cancellation confirmation from Wesbank. I believe Wesbank because on a previous occassion they had to refund me as well and it was done very efficiently. Motorite are liers and they drag out the process to refund. I can not understand why they need confirmation of cancellation from Wesbank as firstly, I am the policy holder and secondly, they have not been receiving the monthly installment so therefore it is common sense that the contract is closed!!! WAKE THE HELL UP MOTORITE!! </p>
Dear Madam,
Motorite has reviewed your complaint and have duly noted your comments.
Our records indicate that the cancellation was indeed submitted as per our internal procedures. We have since been informed by your finance house that your policy has been cancelled and a manual refund has been processed.
We apologise for any frustrations and inconvenience caused in this regard.
Kind Regards
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Dear Madam,
Motorite has reviewed your complaint and have duly noted your comments.
Our records indicate that the cancellation was indeed submitted as per our internal procedures. We have since been informed by your finance house that your policy has been cancelled and a manual refund has been processed.
We apologise for any frustrations and inconvenience caused in this regard.
Kind Regards
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,