JN
Jade N
1 reviews | Active since Apr 2013
01 Oct 2019, 15:01
Refund on Cancellation of Warranty
Documents completed and submitted on the 13th of August 2019 to cancel the warranty on the vehicle. Customer service agent advised that the cancellation and refund takes 30 working days to process. Emailed the customer service agent on the 25th of September 2019 and she advised that she will provide feedback. 1st of October 2019 and still no feedback or refund processed. Emailed the customer service agent once again and no response whatsoever. Shocking service.
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Replies (2)
Motorite Administrators's replyOfficial
02 Oct 2019, 09:58Dear Sir,
Motorite has reviewed your complaint and duly noted your comments.
Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thanks for being patient and understanding.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply02 Oct 2019, 09:58
Official
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments.
Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thanks for being patient and understanding.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
JN
Initial cancellation request was sent on the 13th of August. Almost two months has gone by and I have still not been informed when my refund will be processed.
Absolutely ********** service from Motorite!!
Jade N's updateReviewer Update
07 Oct 2019, 08:47 An email was received on the 2nd of October with comprehensive feedback however the feedback made no sense whatsoever.
I was asked to contact Wesbank regarding my refund and about my account being in arrears.
As explained in my response, the POLICY WAS PAID VIA EFT DIRECTLY TO MOTORITE (Proof of the invoice and proof of payment was attached). I did receive feedback on the 2nd of October stating that they need to understand the situation and will respond shortly. It is now the 7th of October and I have received no response whatsoever, even after sending a follow up email on the 4th of October asking for feedback on the matter and also requesting for a direct contact number for their risk management complaints division as trying to get through to their call centre is a nightmare as you have to hold on for 15 to 20 mins without even getting through to a customer agent.
Initial cancellation request was sent on the 13th of August. Almost two months has gone by and I have still not been informed when my refund will be processed.
Absolutely ********** service from Motorite!!
JN
Jade N's update07 Oct 2019, 08:47
Reviewer Update
An email was received on the 2nd of October with comprehensive feedback however the feedback made no sense whatsoever.
I was asked to contact Wesbank regarding my refund and about my account being in arrears.
As explained in my response, the POLICY WAS PAID VIA EFT DIRECTLY TO MOTORITE (Proof of the invoice and proof of payment was attached). I did receive feedback on the 2nd of October stating that they need to understand the situation and will respond shortly. It is now the 7th of October and I have received no response whatsoever, even after sending a follow up email on the 4th of October asking for feedback on the matter and also requesting for a direct contact number for their risk management complaints division as trying to get through to their call centre is a nightmare as you have to hold on for 15 to 20 mins without even getting through to a customer agent.
Initial cancellation request was sent on the 13th of August. Almost two months has gone by and I have still not been informed when my refund will be processed.
Absolutely ********** service from Motorite!!