DM
Daniel M
1 reviews | Active since Nov 2023
01 May 2024, 08:06
Refund
I took a policy with motorite with the hopes of them helping me with my service. Few hours after taking the policy, they called and said that they won’t cover my car, I told them immediately to cancel,they agreed. Too my shock they deducted money every month after even this month. I need my refund please don’t **** me
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Replies (2)
Motorite Administrators's replyOfficial
02 May 2024, 07:55Hello Daniel alfa M, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply02 May 2024, 07:55
Official
Hello Daniel alfa M, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
02 May 2024, 09:48Dear Daniel alfa M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply02 May 2024, 09:48
Official
Dear Daniel alfa M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division