MS
Musa S
1 reviews | Active since Nov 2020
12 Jan 2022, 13:55
RE: T532269 / OFEPW18487 Waranty
RE: T532269 / OFEPW18487 I took warranty for my car, took the car in for control arms repair on Monday, now its Wednesday, Motorite is complaining about pictures not showing damage or worn out. I have been advising them to send an assessor to check the car, as I as the driver knows the components has faults. I am failing to get assistance in this regard, and left mobilless and inconvenient as i cant commute to work. From the 10th/Jan/2022 in the morning that i left my car at the workshop. it hasn't been touch cause the pictures are not right. this is ridiculous and inconsiderate.
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Motorite Administrators's replyOfficial
12 Jan 2022, 14:09Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***3 (***1) Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply12 Jan 2022, 14:09
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***3 (***1) Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
12 Jan 2022, 16:46Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply12 Jan 2022, 16:46
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division