RE: ESTIMATED(T370678) Motorite

I send an email to Mr James Wethnar of motorite on January the 5th after a month my car was at Mecedese Bends at Cape Town. i have string of emails back and fourth between Carl of Mecedese Bends and James from Motorite. the email i send to James was when i am going to get my car done becouse i am the victim here and i am paing motorite not the mecedese Bends , i receved the authorisation of 3500 authorisation on the 18th December and only on the 5th of January Mecedese Bends received that. i need to know why not the same day i got the sms supposed the Mecedese Bends received it as well i am so dissapointed. as a client i need to know why are they notpaying full amount of the damages on my car, the email from James he was so arrogant no explanation he said thats what i have signed as a client , i am paying the insuerance becouse when my car is having a problem they must fix it finish if not i need explanation as their client as well. Mecedese Benz requested an assessor and Mr James refused to send one up until today . on teir emails you could pick up he is fighting with Carl and i am suffering as a customer he never even call and explain the problem. i need somebody not James to handle my claim please. his customer asaervice is very bad.