VN
Valentine N
1 reviews | Active since Dec 2019
20 Dec 2019, 16:28
Poor Service from Motovantage
I am not happy about the poor service I have received for Motovantage. I have the scatch and dent policy with them and when I tried to claim by submitting all the documents on the 25 November, I did not received any feed back from them and I have been calling the agents but they gave a lot of excuses till today. I phoned again today but still no luck, all they did they made me wait on the line until my airtime got finished. They did not even bother calling me back after telling them what have happened.
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Motorite Administrators's replyOfficial
14 Jan 2020, 15:32Dear Madam, Motovantage has reviewed your complaint and duly noted your comments. During our investigation of this complaint we noted that the claim in contention was reported on the 25/11/2019. It was advised that the vehicle sustained a scratch to the left rear bumper and required repair and restoration thereof. The normal claims procedure was followed whereby we requested to send photos regarding the required maintenance and restoration. Upon receiving the requested information – we proceeded to authorise the maintenance and restoration of the damages quoted for up to the plan indemnity limit of R 3,000.00 VAT inclusive on the 27/12/2019. You may refer to the attached authorisation letter for ease of reference. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply14 Jan 2020, 15:32
Official
Dear Madam, Motovantage has reviewed your complaint and duly noted your comments. During our investigation of this complaint we noted that the claim in contention was reported on the 25/11/2019. It was advised that the vehicle sustained a scratch to the left rear bumper and required repair and restoration thereof. The normal claims procedure was followed whereby we requested to send photos regarding the required maintenance and restoration. Upon receiving the requested information – we proceeded to authorise the maintenance and restoration of the damages quoted for up to the plan indemnity limit of R 3,000.00 VAT inclusive on the 27/12/2019. You may refer to the attached authorisation letter for ease of reference. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division