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Izwelithini P

1 reviews | Active since Dec 2016

16 Jan 2024, 19:20

Poor Service, Do Not Join Motorite

If you are looking for poor service at it best, join MotoVantage or Motorite.

I have two policies with them to service my two vehicles. In December 2023 I booked my car to be serviced at Mercedes-Benz Fountains. The dealer, my wife and I called Motorite to get through their Claim Department to get authorization. Just imagine calling from 09H00 only to be given authorization after 17H00 🤕 . I had to leave my car at the dealership and collected it on Monday.

Guess what, in January 2024 my other car was due for service and we booked it in on Friday. The dealer, my wife and I called Motorite yet again trying to get authorization. Trust me when I tell you that my December experience didn't work, because I got authorization at 16H44 after fighting with the Call Centre Agent who at first said that she couldn't see anything from my profile that indicates if a claim was lodged or now........like WOW.

I have come to realization that Motorite is not for me, hence I have started the process of canceling my two policies.

Poor service at its best

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Replies (2)
Motorite Administrators
Motorite Administrators's reply17 Jan 2024, 08:00
Official
Hello Izwelithini P,  We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply17 Jan 2024, 10:53
Official
Dear Mr. I Phakula, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number  ***6, we have reviewed your complaint and duly noted your comments.  Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof.  Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division