DN
Dain N
1 reviews | Active since Oct 2022
06 Sept 2023, 11:19
Poor Service Delivery
Pathetic turn around from time for Motorite claims department to take call. Currently holding on for 48 minutes jus to log a claim.
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Replies (2)
Motorite Administrators's replyOfficial
06 Sept 2023, 11:30Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply06 Sept 2023, 11:30
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
06 Sept 2023, 11:58Dear Sir,
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply06 Sept 2023, 11:58
Official
Dear Sir,
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division