1 reviews | Active since Oct 2011
Poor service - calling a long time customer a ****
<p>Bought 2 very expensive warranties from motorite through Antonio Ferreira. We agreed to meet this morning so that he could hand over the policy documents. I arrived at the agreed venue at 745 as per the venue's ordering system. According to Ferreira we agreed to meet at 0800 and he was there since 730, but curiously he did not make an attempt to call me when that time arrived. When I phoned him, he accused me of lying that I was there. </p> <p> </p> <p>Im not sure if this is the type of person motorite would keep in its employ. </p> <p> </p> <p>I want my money to be refunded today still </p>
Dear Sir,
Motorite acknowledges receipt of your complaint on Hello Peter.
We thank you for bringing this matter to our attention - Motorite would like to express our sincere apologies for the customer service in which you have experienced as Motorite do pride ourselves on superior customer service.
We have noted that as per your telephonic discussion with Eduard Lessing - National Manager: Client Services, Claims & HR that your matter has been discussed and resolved.
Kindly note that an agent ill be in contact with you shortly for a resolution.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite acknowledges receipt of your complaint on Hello Peter.
We thank you for bringing this matter to our attention - Motorite would like to express our sincere apologies for the customer service in which you have experienced as Motorite do pride ourselves on superior customer service.
We have noted that as per your telephonic discussion with Eduard Lessing - National Manager: Client Services, Claims & HR that your matter has been discussed and resolved.
Kindly note that an agent ill be in contact with you shortly for a resolution.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***