poor service by customer care

Item: Motorite Administrators
Rating: 1
Author: Mojalefa S

I called about claim about mag and tire policy which I had requested to be taken out in July 2022 which I only found out when I claim a tire after hitting a pothole, on the 23/12/2022 that there was no policy in place. The agent then transferred me to customer service where there was an guy who had music and lots of back round noise who could not hear as he was at party of sorts during he then finally said he was doing an policy check then the next thing he was laughing loudly with his friends and hang up. Today is the 28/12/2022 still nothing from customer service and I have email the person who I had original requested that the policy be taken out also no reply this level of service is bad reflection for the company in my view. Truly disappoint on the lack of responsibility shown by the customer service consulate, with no care or fear to his conduct

Helpful (0)

Replies (2)

Motorite Administrators's replyOfficial

28 Dec 2022, 08:16

Dear Sir,

Motorite acknowledges receipt of your complaint, your communication is important to us.

Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 5 business days.

Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply28 Dec 2022, 08:16

Official

Dear Sir,

Motorite acknowledges receipt of your complaint, your communication is important to us.

Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 5 business days.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's replyOfficial

30 Dec 2022, 14:15

Dear Sir,

With reference to your complaint logged with Motorite on the 28/12/2022, we have reviewed your complaint and duly noted your comments.

Please be advised that we have issued a comprehensive response herewith to your personal email address.

Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply30 Dec 2022, 14:15

Official

Dear Sir,

With reference to your complaint logged with Motorite on the 28/12/2022, we have reviewed your complaint and duly noted your comments.

Please be advised that we have issued a comprehensive response herewith to your personal email address.

Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division