Poor service and uncaring company -TS***
<p>Send my refund documents on Thursday and only Monday late afternoon I’m told there’s outstanding documents when I clearly asked on Thursday to advise if there any outstanding documents </p> <p>There’s cant event tell me when my refund will be processed and paid back into my bank account . It feels like I’m dealing with the company that doesn’t care about the customer or service</p> <p>I’m starting to feel like I made a mistake when taking their financial product since TCF is not app**** at MOTORITE </p> <p> </p>
Dear Sir/Madam,
Motorite acknowledges receipt of your complaint received on Hello Peter.
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Kindly note that a formal response will be issued to your email address regarding your matter.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir/Madam,
Motorite acknowledges receipt of your complaint received on Hello Peter.
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Kindly note that a formal response will be issued to your email address regarding your matter.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir / Madam,
Motorite has reviewed your complaint on Hello Peter and noted your comments – we wish to respond as follows:
Our records indicate that as per the attached email correspondence (1st attached) that you were duly advised of the documentation required in order to process a successful owner refund – this regarding the 45 000 km service paid for on your Volkswagen Polo.
The 1st attached makes reference to the following:
Please make sure the following details have been verified and are present before sending through to claims:
• Proof of the Policy / Contact Holder bank details, ie:
- Bank Statement.
- Stamped letter from your current banking account provider.
• Copy of South African I.D or Valid Driver’s License
• Proof of Residence
• NATIS document or Purchase Invoice for vehicle
Should any of the above NOT be received as part of the request for refund, the refund will be rejected as per the normal claims procedure. Should ALL of the above documentation be received, the claims Supervisor will review all documentation and claim validity.
Upon receipt of your documentation, it was established by the claims department that the following was still required/outstanding:
* Proof of Residence
* Proof of Banking Details
Motorite then informed you of the outstanding documentation needed (2nd attached). Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information and this information has to be reviewed as this will determine the overall outcome of the claim.
We can assure you that upon receipt of the outstanding documentation we will be able to fully review and administer the owner refund accordingly.
Your patience and cooperation is highly valued.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir / Madam,
Motorite has reviewed your complaint on Hello Peter and noted your comments – we wish to respond as follows:
Our records indicate that as per the attached email correspondence (1st attached) that you were duly advised of the documentation required in order to process a successful owner refund – this regarding the 45 000 km service paid for on your Volkswagen Polo.
The 1st attached makes reference to the following:
Please make sure the following details have been verified and are present before sending through to claims:
• Proof of the Policy / Contact Holder bank details, ie:
- Bank Statement.
- Stamped letter from your current banking account provider.
• Copy of South African I.D or Valid Driver’s License
• Proof of Residence
• NATIS document or Purchase Invoice for vehicle
Should any of the above NOT be received as part of the request for refund, the refund will be rejected as per the normal claims procedure. Should ALL of the above documentation be received, the claims Supervisor will review all documentation and claim validity.
Upon receipt of your documentation, it was established by the claims department that the following was still required/outstanding:
* Proof of Residence
* Proof of Banking Details
Motorite then informed you of the outstanding documentation needed (2nd attached). Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information and this information has to be reviewed as this will determine the overall outcome of the claim.
We can assure you that upon receipt of the outstanding documentation we will be able to fully review and administer the owner refund accordingly.
Your patience and cooperation is highly valued.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
The additional oustanding documents were forwarded to motorite yesterday and still no indication on turn around time , Please advise how long we are going to wait 2 ,3 ,4 weeks for a refund ?
Clear reason why you don’t adhere to TFC
The additional oustanding documents were forwarded to motorite yesterday and still no indication on turn around time , Please advise how long we are going to wait 2 ,3 ,4 weeks for a refund ?
Clear reason why you don’t adhere to TFC
Hi, 'Sharl Pijl' **********
1. You wouldn’t have a reason to reject my claim since I had an active policy
2. You taking about a refund form , I didn’t get a refund form to sign
3. Please check records before responding to ensure we are on the same page
As per your comments below “payment will reflect within 7 to 10 working days” for a refund is just totally unacceptable but hey I’m just a customer right one of many
Thanks and Regards
Mpho Modingoane
Hi, 'Sharl Pijl' **********
1. You wouldn’t have a reason to reject my claim since I had an active policy
2. You taking about a refund form , I didn’t get a refund form to sign
3. Please check records before responding to ensure we are on the same page
As per your comments below “payment will reflect within 7 to 10 working days” for a refund is just totally unacceptable but hey I’m just a customer right one of many
Thanks and Regards
Mpho Modingoane