mL
montsheng L
1 reviews | Active since Nov 2017
06 Jan 2025, 11:46
Poor service
I have been paying my service plan to day, called in couple of times to keep up to date with my plan not even once was I told that my plan have expired .if my account keeps on being debited but my plan has expired what is the meaning of that? Today my bakkie is in for service ,my claim get declined and I being told that the dealership where I service my car was supposed to inform.who is the customer her,them or me. No maan and now I must wait for them to makeup their mind to refund me after 7 working days. In the meantime what must I do .mxm.
Helpful (0)
Replies (1)0
Replies (1)
Motorite Administrators's replyOfficial
06 Jan 2025, 15:15Dear montsheng L Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply06 Jan 2025, 15:15
Official
Dear montsheng L Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division