Poor service

I took a service plan with mot orite and I was told there is a waiting period for 2 months, and it's month to month payment. Today is the 7th they have not debited and when I call to ask, the lady couldn't give me straight answer why they have not debited and said she will send email even now I have not received that email. Email should be a confirmation not answer to my question ( I should receive answers when I call call center). And now waiting period is no longer 2 but 3 months. This unprofessional not acceptable, my car is due for service and I can't take it in. I think they did this on purpose so that they won't cover for this time around. Last month they debited with no problem. Very disappointed and losing trust on them.