LT
Louis T
1 reviews | Active since Apr 2024
03 May 2024, 11:30
Poor poor service Motorite
Motorite is not a company to deal with noone should support this business been sitting battling to get approval since the 25/04/2024 with ref ***9. My car has been sitting at Mercedes Benz Bryanston and Motorite is not coming to the party. This is so frustrating and beyond explanation as the car is for business. Can you imagine after paying R20 000 cash for the policy in May 2023 . Don't this they should be even allowed to do business they should be closed down permanently.
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Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
03 May 2024, 11:37Dear Louis T,
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address on the 30/04/2024, complaint reference ***1.
Our records indicate that the service claim was duly authorised on the 30/04/2024 - kindly refer to the authorisation letter for ease of reference.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address on the 30/04/2024, complaint reference ***1.
Our records indicate that the service claim was duly authorised on the 30/04/2024 - kindly refer to the authorisation letter for ease of reference.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 May 2024, 11:37
Official
Dear Louis T,
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address on the 30/04/2024, complaint reference ***1.
Our records indicate that the service claim was duly authorised on the 30/04/2024 - kindly refer to the authorisation letter for ease of reference.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address on the 30/04/2024, complaint reference ***1.
Our records indicate that the service claim was duly authorised on the 30/04/2024 - kindly refer to the authorisation letter for ease of reference.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
LT
Louis T's updateReviewer Update
03 May 2024, 12:02Please note that we still waiting for the authorisation of the repairs for the car not the service I have 2 claims which needs to be processed one is finalized and the warranty claim is still outstanding why are you guys giving us a headache instead of solving our claim I really feed up about all these excuses please be professional and do you work as promised when we took the cover. When we call they giving an excuse that the claim is sitting with senior management for authorisation. I am really fed up with this .
LT
Louis T's update03 May 2024, 12:02
Reviewer Update
Please note that we still waiting for the authorisation of the repairs for the car not the service I have 2 claims which needs to be processed one is finalized and the warranty claim is still outstanding why are you guys giving us a headache instead of solving our claim I really feed up about all these excuses please be professional and do you work as promised when we took the cover. When we call they giving an excuse that the claim is sitting with senior management for authorisation. I am really fed up with this .
Motorite Administrators's replyOfficial
03 May 2024, 12:05Dear Louis T,
The claim in contention is with the Insurer for review and consideration.
I will get back to you shortly and inform you about their findings and the steps that we plan to take.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
The claim in contention is with the Insurer for review and consideration.
I will get back to you shortly and inform you about their findings and the steps that we plan to take.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 May 2024, 12:05
Official
Dear Louis T,
The claim in contention is with the Insurer for review and consideration.
I will get back to you shortly and inform you about their findings and the steps that we plan to take.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
The claim in contention is with the Insurer for review and consideration.
I will get back to you shortly and inform you about their findings and the steps that we plan to take.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
LT
Louis T's updateReviewer Update
03 May 2024, 12:09Please stop the act and authorise the outstanding claim for the repairs the revised claim quote as per your request which was sent to you yesterday 02/05/2024 via Mercedes Benz Bryanston.
LT
Louis T's update03 May 2024, 12:09
Reviewer Update
Please stop the act and authorise the outstanding claim for the repairs the revised claim quote as per your request which was sent to you yesterday 02/05/2024 via Mercedes Benz Bryanston.