MM
Mpho M
1 reviews | Active since Sept 2019
09 Sept 2019, 12:59
POOR... POOR SERVICE ????
Been on the hold with Motorite Administrators for more than 4 hours and service provider can't get hold of them as well ????
When the call finally went through to the Claims Department, they said they can't talk to the service provider has to call in and claim whereby we were both on the line for 4 hours, the service provider is still on the phone waiting for the "Claims Department" to pick up the phone.
Really disappointed in the service Motorite Administrators is providing, and to think I've been paying them.
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Motorite Administrators's replyOfficial
10 Sept 2019, 09:08 Dear Sir, It is with great concern we received your e-mail outlining the problem you had with our service. We regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It should be noted that your claim is in intimated status and should be finalize soonest. We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for your understanding in this unfortunate matter. Kind Regards,
Motorite Administrators's reply10 Sept 2019, 09:08
Official
Dear Sir, It is with great concern we received your e-mail outlining the problem you had with our service. We regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It should be noted that your claim is in intimated status and should be finalize soonest. We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for your understanding in this unfortunate matter. Kind Regards,