LT
Louis T
1 reviews | Active since Apr 2024
29 Apr 2024, 20:32
Poor poor service.
Good day . Please note that I took my car for a gear issues and B1 service at Mercedes Benz Bryanston on the 24 April 2024 and have a policy with motorite which I paid R20 000 cash when I took the policy in May 2023 . As of today the dealership is battling to get authorisation and this is my business car and can't afford to stay any longer without it. My contact details are as follows. Louis Tolane ***. ***
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Motorite Administrators's replyOfficial
30 Apr 2024, 08:33Hello Louis T We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply30 Apr 2024, 08:33
Official
Hello Louis T We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
30 Apr 2024, 11:34Dear Louis T, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply30 Apr 2024, 11:34
Official
Dear Louis T, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division