Poor customer service, full of mind games

I'm really frustrated these guys have poor customer service. I have an existing policy with them which I took when my car was still under motor plan at 90 something thousand and I qualify for benefit 1 which covers almost all the components.

My name is Bobgisa Gwazela I'm angry and it's 6hrs later they have not authorized my claim. I'm angey and they full of nonsense. Please deal with them now Motorite ***