Poor Customer Service at Motorite

I regret the day I recommended my cousin to join Motorite 2 years ago because lately their customer care has reached the poorest status, this is beyond poor customer care-service.

I took my car to Mercedes Benz Fountains at around 07H45 for servicing yesterday on the 18th of December 2023. Mr Mike who was our Service Advisor called me at around 09H00 explaining to me the difficulties he was faced with when contacting Motorite.

I was not surprised because in early October 2023, I called them to cancel the old policy and took a new policy, it was discovered that they owe me some refunds. I had two policies with them, but they decided to refund me on one policy and somehow they "forgot" to refund on the other policy until I discovered that they were actual debiting for three policies instead of one.

After I had a huge fight since from November, where I requested to talk directly to the Manager who acted as shocked as I was that I had three policies covering two cars. It was in December 2023 when I received my refund.

Fast-forward, when realizing the repeat of what I experienced I decided to take matters to my own hands and called Motorite myself in order to get authorization on behalf of the dealer as it was getting late.

You are not going to believe me if I say to you that authorization was received at 15H35 for servicing the vehicle that was at the workshop since 07H00.

There's a lady by the name of Lunghile, she was so helpful, thank you so much my dear. However the gentleman by the name of Tshepo, told me that he couldn't help and there was nobody above him, meaning that everything stops with him.

Your service sucks, one day you will remember this message.