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Moses M
1 reviews | Active since Jun 2020
08 Jan 2025, 15:54
Poor Customer Service
I have been wrongly debited and Motorite is sending me from pillar to post with regards to my refund. I followed up more than once with empty promises of being called back. All I need is my refund and nothing special from Motorite please.
Moses Mahlangu
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Replies (2)
Motorite Administrators's replyOfficial
08 Jan 2025, 15:59Hello Moses M We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply08 Jan 2025, 15:59
Official
Hello Moses M We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
09 Jan 2025, 14:26Dear Moses M Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply09 Jan 2025, 14:26
Official
Dear Moses M Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division