UD
Unathi D
1 reviews | Active since Aug 2014
29 Feb 2016, 09:57
Poor Customer service
My car had a break down on the 18th of December 2015 and is on a warranty plan, the repairs have been conducted and Motorite paid out. However I incurred costs on this breakdown because i was away from home.<br> I had to hire a car to proceed with my journey and pay for an overnight accommodation and I'm now claiming for these at Motorite as per specified on policy schedule. William Nong keeps on asking me for the same papers and telling me that he only has 10 day to finalise my claim but each time i follow up with he keeps on asking me for the same invoices i have been sending him each time.
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Motorite Administrators's replyOfficial
29 Feb 2016, 10:29Hello Dyonase ,
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all details of information, we also require all documentation - this is to be reviewed as these determine the overall outcome of the claim and in order to aid a successful refund request.
To the very beginning of the said claim, we have not yet received all the requested documents to afford us enough leverage to assess the claim accordingly and successfully process the refund.
We can assure you that as soon as the said information is received, we shall keep you abreast and furthermore be able to successfully process your refund.
Your patience and cooperation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all details of information, we also require all documentation - this is to be reviewed as these determine the overall outcome of the claim and in order to aid a successful refund request.
To the very beginning of the said claim, we have not yet received all the requested documents to afford us enough leverage to assess the claim accordingly and successfully process the refund.
We can assure you that as soon as the said information is received, we shall keep you abreast and furthermore be able to successfully process your refund.
Your patience and cooperation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply29 Feb 2016, 10:29
Official
Hello Dyonase ,
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all details of information, we also require all documentation - this is to be reviewed as these determine the overall outcome of the claim and in order to aid a successful refund request.
To the very beginning of the said claim, we have not yet received all the requested documents to afford us enough leverage to assess the claim accordingly and successfully process the refund.
We can assure you that as soon as the said information is received, we shall keep you abreast and furthermore be able to successfully process your refund.
Your patience and cooperation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all details of information, we also require all documentation - this is to be reviewed as these determine the overall outcome of the claim and in order to aid a successful refund request.
To the very beginning of the said claim, we have not yet received all the requested documents to afford us enough leverage to assess the claim accordingly and successfully process the refund.
We can assure you that as soon as the said information is received, we shall keep you abreast and furthermore be able to successfully process your refund.
Your patience and cooperation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***