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marvin W

1 reviews | Active since Aug 2018

09 Oct 2023, 13:30

Poor customer service

Please can you cancel my services with immediate effect on this policy and refund me what I paid.

Since I took this policy, I have never claimed. The very first claim I placed does not get approved and no feedback from Malefane. I mentioned at the beginning that the vehicle did not have a service book, as this is how I bought it, yet the vehicle was serviced. I was unable to get a hold of the service records as requested.

I have been paying R299 every month without any issues. I had to now fix the vehicle and pay out of my pocket. This was the main reason I took this policy for mechanical issues, so I don't have to pay out of my pocket. I have been with Motorite before and never had such issues.

It's clear the customer does not matter to your business. I have opted to be with a different service provider and request all my premiums be paid back to me with immediate effect. Please do not try to retain me as I am not interested. I just want the money I paid to be refunded back to my FNB bank account.

I am really appalled at the service I have received.

Regards Marvin

0
Replies (2)
Motorite Administrators
Motorite Administrators's reply09 Oct 2023, 13:39
Official
 Dear Sir,  Motorite acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.  Policy Number:                                   TS*** (***3)  TIA Reference / Case Number:        ***3  Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein. Kind Regards, 
Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply11 Oct 2023, 13:21
Official
Dear Mr. Williams

Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number ***3 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division