1 reviews | Active since Oct 2012
Poor customer Service
Dear Motorite, <br> <br> 3rd July 2015 My Vehicle turbo had been damaged. I then proceed over to rmi Mechanic, Mechanic logs a claim and the assessor is sent onsite to inspect Vehicle, Note this is my first time i am dealing with Motorite. Little did i know . i installed an exhaust system, Motorite has declined claim due to the vehicle been modified Not realizing that the turbo has been previously reconditioned rather than blaming it on exhaust modification ,Assessor's doesn't seem to be qualified for what they do. This is the Service that motorite offer's, Assessors are not qualified to their job and vehicles are not inspected before a warranty cover is taken, Im sure proper procedures should be done BEFORE warranty is issued. <br> <br> Running a company in the Motor Industry, knowledge of motor vehicles is needed. <br> <br> Numerous emails has been and escalated to upper management. I receive a response from tristan Gunn<br> <br> \you are more than welcome to approach the Ombudsman for mediation in this regard"<br> <br> Customer relationship is very important"
Dear Sir,
Motorite has reviewed your complaint and noted your comments. It is not the product design or intention to provide cover for modified vehicles. Your vehicle was independently assessed by a qualified, independent assessor. The failure of your vehicles Turbo is attributed to the exhaust modification which is excluded from cover. Motorite remains of the opinion that your claim was administered fairly, correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
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Dear Sir,
Motorite has reviewed your complaint and noted your comments. It is not the product design or intention to provide cover for modified vehicles. Your vehicle was independently assessed by a qualified, independent assessor. The failure of your vehicles Turbo is attributed to the exhaust modification which is excluded from cover. Motorite remains of the opinion that your claim was administered fairly, correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***