1 reviews | Active since May 2013
Poor customer service
<p>I bought a car in June 2016 at Kaloo Motors Lenasia. The car is now showing overheating. I was told by the dealer to take the car for diagnostics ( their agents). It was indication that the waterpump must be replaced. The dealer told me they will put a claim in and that I must leave the car with the agent due to Motorite assessors who will come out to check the vehicle and this process can take 3 weeks. I refused to leave my car with the agent for the dealer told me they can not assist with a courtesy vehicle in the interim. </p> <p>I had an experience with my previous warranty administrator who resolved the matter in 3 days. Its been 3 weeks and I received no help from the dealer or Motorite. I've been driving the car for 4 months and already it's broken. If I can't get assistance now what will happen to the many years I still have to pay the car.</p>
Dear Madam,
Motorite acknowledges receipt of your complaint received.
In order for Motorite to investigate your complaint, please may you kindly supply us with the following:
- Policy/Contract number
- Vehicle registration/Vin/Engine number
- I.D Number
Thank you for co-operation and patience herein.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
Motorite acknowledges receipt of your complaint received.
In order for Motorite to investigate your complaint, please may you kindly supply us with the following:
- Policy/Contract number
- Vehicle registration/Vin/Engine number
- I.D Number
Thank you for co-operation and patience herein.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
Thank you for the information kindly supp**** in order for us to review and investigate your matter.
Please note that the claim in contention was logged with Motorite on the 11/10/2016 at 152 085 km by Siza James Auto Clinic CC . The repairer reported that your vehicle Is overheating , water pump has seized and the thermostat was in a closed position . The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
It should be noted that numerous attempts have been made to the repairer to obtain the above mentioned - the claims department still require the service history, Jameson from the repairer has advised that he will email me the invoices shortly.
As soon as the information has been received, Motorite will duly administer the claim in accordance with the policy terms and conditions. Motorite is aware of your situation and is treating the matter with utmost urgency.
Kindly note that Motorite do not send out an assessor for every claim, each claim is handled on merit and if need be that an assessment is required - you will be duly notified.
We can assure you that as soon as the said information is received; we shall keep you abreast and furthermore be able to make an informed decision.
Your patience and cooperation is highly valued.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
Thank you for the information kindly supp**** in order for us to review and investigate your matter.
Please note that the claim in contention was logged with Motorite on the 11/10/2016 at 152 085 km by Siza James Auto Clinic CC . The repairer reported that your vehicle Is overheating , water pump has seized and the thermostat was in a closed position . The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
It should be noted that numerous attempts have been made to the repairer to obtain the above mentioned - the claims department still require the service history, Jameson from the repairer has advised that he will email me the invoices shortly.
As soon as the information has been received, Motorite will duly administer the claim in accordance with the policy terms and conditions. Motorite is aware of your situation and is treating the matter with utmost urgency.
Kindly note that Motorite do not send out an assessor for every claim, each claim is handled on merit and if need be that an assessment is required - you will be duly notified.
We can assure you that as soon as the said information is received; we shall keep you abreast and furthermore be able to make an informed decision.
Your patience and cooperation is highly valued.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***