Poor Customer Service

Its only fair to communicate with your customers ,I have been with Motorite from 2021 for a service warranty not even a single month have I skipped/debit bounced to my surprise I noted no debit for the month of November and contacted Motorite to enquire why it wasn't charged , to my surprise I am told my service ended on the 29th of November.

Here is the bummer I said okay what now because I still want the service warranty and was advised it can be extended but I have a waiting period of over 3 months which doesn't add up for an already existing customer wait another cool-off period which I did on inception of this plan

Despite escalating to two managers no one seems to make sense of this concern an appalling response telling me of how other customers behave towards the company which has nothing to do with me . All I want is to continue with the service warranty and no reason for yet another waiting period I dont think this is much to ask