Poor communication

I submitted Invoices for expenses incurred during my car break down on the 18th of Dec 2015. Since my invoices submission on the 2nd of feb 2016 after I have been sent from pillar to post by William Nong and has finally confirmed the receipt of my documents. After my follow-up phone call this morning he says couldn't not phone me to update on the status of my claim, but he will rather get management to phone.<br> I found that disrespectful in many ways to a client. I would like to have closure as soon as possible.<br> He went on to say I'm not allowed to claim for these expenses, but i have a policy schedule to the validity of my claim.<br>