1 reviews | Active since Feb 2012
Poor and pathetic service by a hopeless company
My experience of Motorite Administrators is that it is really a hopeless company that excels at only two things: One, taking the money of a client and two, apologising for not achieving very basic service levels. All the HelloPeter reports, combined with my own experience, proves exactly that. I bought the extended warranty policy from Barloworld Toyota East Rand in 2012 - not knowing at the time that it was not a Toyota extended guarantee but rather a Motorite product. After 3 warning lights came on in my Fortuner, I took the car in to Barloworld Toyota Centurion for fault finding and repair. And then the run around began since a claim had to be submitted to Motorite and approved before repairs could commence. On the 23rd - after a string of requirements - the claim was rejected and I had to travel 850km in my car with the fault due to a code not being available. Came back, took the car in again, submit new claim, sat at the dealer for hours - only to hear that Motorite has an error on the system and the claim cannot be processed. To this day and this hour, nobody from Motorite has contacted me. So I wait. Everyone working for this company should be ashamed -and clients BEWARE!
Dear Sir,
Motorite has reviewed your complaint and noted your comments. Please note that all claims as well as complaints are dealt with on merit. The initial claim was rejected as the repairer could not provide us with the relevant diagnostics to validate the replacement of the faulty component. Hence the reason why your vehicle had to return once the fault reappeared. Unfortunately it is part of the claims administration process to confirm the replacement of the part before replacing it. Your current claim has been logged with Motorite - we have now received the required information - all that is further required is for an addendum to be done to amend the inception kilometres on your policy as the policy was initially loaded to incept at a 100 000 km which was in line with when the manufactures (Toyota) warranty was set to expire. A customer care agent will contact the holder of the policy to facilitate same.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. Please note that all claims as well as complaints are dealt with on merit. The initial claim was rejected as the repairer could not provide us with the relevant diagnostics to validate the replacement of the faulty component. Hence the reason why your vehicle had to return once the fault reappeared. Unfortunately it is part of the claims administration process to confirm the replacement of the part before replacing it. Your current claim has been logged with Motorite - we have now received the required information - all that is further required is for an addendum to be done to amend the inception kilometres on your policy as the policy was initially loaded to incept at a 100 000 km which was in line with when the manufactures (Toyota) warranty was set to expire. A customer care agent will contact the holder of the policy to facilitate same.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***