LR
Laurentia R
1 reviews | Active since Aug 2024
19 Aug 2024, 14:51
Policy wrongfully cancelled by motorite
My policy was wrongfully cancelled by Motorite, reinstated and then treatd as an unfunded new policy. Spend hours on the phone being transferred from pillar to post no one seems to know how to help. And my claim is cancelled for the second time due to supposed non payment! And this poliçy was bought and paid for when I bought my car!!!!!
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Replies (2)
Motorite Administrators's replyOfficial
19 Aug 2024, 14:57Hello Laurentia L We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply19 Aug 2024, 14:57
Official
Hello Laurentia L We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
19 Aug 2024, 16:09Dear Laurentia L Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply19 Aug 2024, 16:09
Official
Dear Laurentia L Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division