VM
Vuyo M
1 reviews | Active since Aug 2014
14 Jun 2023, 11:45
Policy for vehicle not in place
I received an sms saying my policy would lapse at the end of June 2023.
This vehicle was sold in 2019, Golf TSI.
This means full payment was received and maintained for an asset which was not there.
This means you profited on an asset which was non existent. How do we rectify this?
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Replies (2)
Motorite Administrators's replyOfficial
14 Jun 2023, 12:11Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: VGS24902B (***)TIA Reference/Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply14 Jun 2023, 12:11
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: VGS24902B (***)TIA Reference/Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
14 Jun 2023, 15:59Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply14 Jun 2023, 15:59
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division