PM
Puleng M
1 reviews | Active since Jun 2021
06 Jul 2021, 20:40
policy documents
a week later I'm still yet to receive my policy documents, all i get is automated responses with an "apparent" PDF attached. I'm still appalled by the level of professionalism and imprompt responses!!!!!!
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Replies (2)
Motorite Administrators's replyOfficial
07 Jul 2021, 08:00Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply07 Jul 2021, 08:00
Official
Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
07 Jul 2021, 08:11Dear Madam,
After a thorough review of your case, we noted that the attached welcome pack with the relevant terms and conditions were duly issued within 30 days of purchase. Our records indicate that the welcome pack was originally issued on the 10/09/2019.
As per the personal complaint response issued, we have however attached the welcome pack issued.
Please note that you require the Adobe Acrobat reader to be loaded in order to review the PDF document.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
After a thorough review of your case, we noted that the attached welcome pack with the relevant terms and conditions were duly issued within 30 days of purchase. Our records indicate that the welcome pack was originally issued on the 10/09/2019.
As per the personal complaint response issued, we have however attached the welcome pack issued.
Please note that you require the Adobe Acrobat reader to be loaded in order to review the PDF document.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply07 Jul 2021, 08:11
Official
Dear Madam,
After a thorough review of your case, we noted that the attached welcome pack with the relevant terms and conditions were duly issued within 30 days of purchase. Our records indicate that the welcome pack was originally issued on the 10/09/2019.
As per the personal complaint response issued, we have however attached the welcome pack issued.
Please note that you require the Adobe Acrobat reader to be loaded in order to review the PDF document.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
After a thorough review of your case, we noted that the attached welcome pack with the relevant terms and conditions were duly issued within 30 days of purchase. Our records indicate that the welcome pack was originally issued on the 10/09/2019.
As per the personal complaint response issued, we have however attached the welcome pack issued.
Please note that you require the Adobe Acrobat reader to be loaded in order to review the PDF document.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division