Hellopeter
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JM
Jeffrey M

1 reviews | Active since Aug 2011

06 Aug 2021, 14:24

Policy cancellation and refund

Good day,

Can someone please call me with regards to my policy cancellation. I requested cancellation on the 22nd July of which a few days later I call for feedback only to be told that I still have a claim open of which was rejected. I got that sorted by the claims department but thats the last feedback on account action I've recieved.

I need someone to call me back to explain what is going on as I paid upfront for the policy and its been days now to get any feedback. Calling in or mailing always results in waiting for further feedback and I just want my account closed and remaining term amount refunded as I paid direct to Infinity as its third party. It has nothing to do with my finance house as the policy has nothing to do with my vehicle finance of which a statement was requested.

0
Replies (2)
Motorite Administrators
Motorite Administrators's reply06 Aug 2021, 15:27
Official
Dear Sir,
 Please allow us the opportunity to carry out the necessary investigation and understand the situation. 
I will get back to you shortly and inform you about our findings and the steps that we plan to take. 

Thank you for your cooperation and patience herein. Kind Regards, 
Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply10 Aug 2021, 08:26
Official
Dear Sir,  This letter serves to confirm that we have reviewed the merits of your Hello Peter complaint received on the 06/08/2021.  After a thorough review of your case, we noted that on the 26/07/2021 when the cancellation was submitted for processing however could not be actioned due to an open claim. This claim was the assessment conducted.  However – the claim has duly been settled and the cancellation processed.  In order for us to refund the pro-rata refund amount quoted, we would require the proof of banking details (not older than 3 months) to be submitted for applicable processing thereof.  We hope this is sufficient to solve the issue and clear any remaining inconvenience. 

Thank you for your cooperation and patience herein. Kind Regards, 
Risk Management Complaints Division