1 reviews | Active since Sept 2016
PIF68944K Cancellation of Service Plan
<p>Dear Sirs</p> <p>I sent cancellation documents for PIF68944K on the 29th August 2016, with advice from your consultant that it would take 10 working days for a refund to be done to my Wesbank account. You then emailed me back on the 19th September to say that "</p> <p>We have requested several urgent feedback queries to WesBank in order to get clarity on how far they are with the cancellation but no feedback regarding the actual progress was received as yet. The only feedback they have provided us with is that it takes 30 days for a policy to be cancelled. We will provide feedback as soon as we receive anything from them." . This is implying that Wesbank must provide the refund but when i contacted them they say its motorite who were paid for the policy and must do the refund. Whats happening guys, why is it so difficult to cancel? I have traded the vehicle in, the dealer has subsequently sold the vehicle and we cant settle because of this. I am accruing interest on the amount as well.</p> <p> </p>
Dear Sir/Madam,
Motorite has reviewed your complaint and noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. To the very beginning of the cancellation request Motorite have been in constant contact with WesBank to assess and process the cancellation accordingly.
Kindly note that the “refunds” that are applicable are paid/received via pay over and is system generated.
We however can assure you that Motorite are constantly in contact with WesBank to supply the required feedback. We can assure you that as soon as the said information is received we shall keep you abreast.
Your patience and cooperation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir/Madam,
Motorite has reviewed your complaint and noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. To the very beginning of the cancellation request Motorite have been in constant contact with WesBank to assess and process the cancellation accordingly.
Kindly note that the “refunds” that are applicable are paid/received via pay over and is system generated.
We however can assure you that Motorite are constantly in contact with WesBank to supply the required feedback. We can assure you that as soon as the said information is received we shall keep you abreast.
Your patience and cooperation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***