1 reviews | Active since Jan 2018
Pending Claim
Motorite administrators's service is way below average - I haven't had my car for 2 weeks now, waiting for them to process my claim, yet - they busy deducting my money..., this is day light *******.
If you are thinking of signing up with them, think again, I assure you , you are going to regret.
:(
Dear Madam
Motorite has reviewed your complaint and have duly noted your comments – we wish to respond as follows:
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite are the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 20/11/2017 at 130 000 km and runs for a period of 2 years.
Our records indicate a claim was logged on the 30/01/2018 at 142 981 km by your repairer. The repairer reported that your vehicles clutch was slipping and that the gears were not selecting. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
The merits of the claim is currently being investigated by claims management, we will advise you in writing of our final outcome as soon as possible.
Kind regards
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***
Dear Madam
Motorite has reviewed your complaint and have duly noted your comments – we wish to respond as follows:
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite are the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 20/11/2017 at 130 000 km and runs for a period of 2 years.
Our records indicate a claim was logged on the 30/01/2018 at 142 981 km by your repairer. The repairer reported that your vehicles clutch was slipping and that the gears were not selecting. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
The merits of the claim is currently being investigated by claims management, we will advise you in writing of our final outcome as soon as possible.
Kind regards
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***