1 reviews | Active since Oct 2013
Payment related issues
This is now my second 1 star review on motorite. it is again my time to send my vehicle for a service and again there is a issue with payment. normal scheduled service with a cam belt replacement as per manufacturer's guidelines. something that motorite prides them selves on. Now they only pay 3.6 hours or the service labour and no consumables lke the oil and filters and i need to go to the agent to take my vehicle in for the cam belt although the contract said any approved RMI service agent (steve's autoclinic). the service agents at the complaints department does not even take calls, you need to give your details to another person and they will pass it on.
DO NOT BY A EXTENDED SERVICE PLAN.
I have also escalated this to Wesbank as this is not the type of service that anyone deserves.
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: NGB98118W (***7)
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: NGB98118W (***7)
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division