1 reviews | Active since Feb 2016
Pay back my money!
Menlyn bmw Delearship- LeoHaese, told me they don't work with Motorite Administrators & they don't want to accept their client's service policies, unlike other dealerships that do! I was advised by the dealership to pay for my service therefore & claim from my insurance (Motorite) afterwards. I did so, and then on the 8th of February 2016 l sent Motorite documents they required of me i.e Bank Statement, Proof of payment, ID Copy, Letter confirming residence, etc. 10 working days later Tshepo Matlwa (their Claims Administrator) told me they approved my claim, its only awaiting payment. I completed the final claim form with my bank details & sent it on 19th Feb 2016. 12days later they tell me they can't pay me -citing a partisan & unenforceable reason. This is ridiculous & unprofessional. Where did my money go?Please payback my money and/or cancel my policy! As a client -l don't need this prejudice. End of story..
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim refund and assess it accordingly, in line with the agreed policy terms and conditions, we required all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim.
The payments division has been contacted to process the required refund. We can assure you that the applicable refund will be made tomorrow the 24/02/2016.Motorite duly apologizes for any inconvenience this may have caused.
Your patience and cooperation is highly valued.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim refund and assess it accordingly, in line with the agreed policy terms and conditions, we required all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim.
The payments division has been contacted to process the required refund. We can assure you that the applicable refund will be made tomorrow the 24/02/2016.Motorite duly apologizes for any inconvenience this may have caused.
Your patience and cooperation is highly valued.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***