1 reviews | Active since Mar 2009
Pathetic Sevice and Communication
I recently spoke to Zimasa who helped me an explained extending my service warranty which I went ahead and did. She explained the procedure should I service my vechile before which I accepted yet today I take my car in and what an issue as 1) the policy isn't active yet 2) they can give auth number and excuse after excuse<br> I lost it and got hold of her and 100 other people and all I can say is they absolutely useless and unhelpful. I wasted so much of my time phoning back and fourth and using my minutes.<br> I was without my car today which is still at Mitsubushi due to them not servicing the thing thanks to a useless company called Motorite. Tomorrow I now again have no car to do my job which is a sales rep which requires a car.<br> Every time I ask for a manager they conveniently never available and some ******** excuse is given.<br> <br> I want to cancel the policy already and find a company that takes service and customers seriously as they couldn't give a hoot as they have a new policy<br> <br> Motorite you should employ people that know what they doing and not chimps that cause problems like this has today. You are unhelpful, pathetic and useless<br> <br> I will NEVER recommend you people to anyone !!!!!!
Good Day Sir,
As discussed telephonically, we believe that your matter has been adequately resolved. Motorite however do apologize for any inconvenience or confusion caused through your dealings with us as Motorite prides itself on superior service levels and we are constantly working on improving these service levels as well as ensuring that our customers are satisfied.
The service agent at Mitsubishi has been notified to proceed with the service in which will be for your account, upon 3 successful debit orders may you claim back for the applicable service paid for - please retain the invoice and proof of payment thereof as we will request this upon your request for the refund.
Again we apologize and trust that you find all to be in order.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Good Day Sir,
As discussed telephonically, we believe that your matter has been adequately resolved. Motorite however do apologize for any inconvenience or confusion caused through your dealings with us as Motorite prides itself on superior service levels and we are constantly working on improving these service levels as well as ensuring that our customers are satisfied.
The service agent at Mitsubishi has been notified to proceed with the service in which will be for your account, upon 3 successful debit orders may you claim back for the applicable service paid for - please retain the invoice and proof of payment thereof as we will request this upon your request for the refund.
Again we apologize and trust that you find all to be in order.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
