1 reviews | Active since Aug 2015
Pathetic Service with ample excuses
I recently brought a vehicle and was forced to take out a extended warranty. FNB suggested Motorite Prestige, which I then accepted and paid for. Now I had a claim on my power steering. Got the quote at an RMI dealer after Motorite said I must use a RMI dealer. Now the company that fixed my vehicle does not get the money from Motorite with every possible excuse in the book. for example Motorite's address is not on the invoice. SINCE WHEN DO YOU PUT AN ADDRESS OF THE COMPANY BEING INVOICED IN THE INVOICE. I fixed my vehicle during my holiday to save Motorite money for not having to pay for a rental vehicle. I had a similar situation with my other car at Innovation and I had NO PROBLEM with the claim.
Dear Sir / Madam,
We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Plan number:
I/D number:
Vehicle Registration number:
Thank you
Kind Regards
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***
Dear Sir / Madam,
We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Plan number:
I/D number:
Vehicle Registration number:
Thank you
Kind Regards
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***
Dear Sir,
Thank you for providing us with your policy details.
We have investigated the matter and wish to advise as follows:
Our records indicate that that your claim for replacement of the vehicles power steering pump has been successfully approved in favour of your preferred repairer. It should be noted that it forms part of our standard invoicing requirements for our name, address and VAT number to be included on all invoices submitted for payment. All repairers that are registered onto our panel are made well aware of all our requirements when they are enlisted. This matter has however been escalated to the relevant departmental manager for review and urgent attention.
We trust that this matter will be resolved as soon as possible.
Regards,
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***
Dear Sir,
Thank you for providing us with your policy details.
We have investigated the matter and wish to advise as follows:
Our records indicate that that your claim for replacement of the vehicles power steering pump has been successfully approved in favour of your preferred repairer. It should be noted that it forms part of our standard invoicing requirements for our name, address and VAT number to be included on all invoices submitted for payment. All repairers that are registered onto our panel are made well aware of all our requirements when they are enlisted. This matter has however been escalated to the relevant departmental manager for review and urgent attention.
We trust that this matter will be resolved as soon as possible.
Regards,
Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***