1 reviews | Active since Dec 2011
Pathetic service, no feedback or follow up
<p>I took my car in to get a repair done, I sent though all of the documentation through they say they will have approval the same business day, I kept on calling them every day and every time I get excuses as to why this is not progressing anywhere. 3 business days later I get the excuse that the person dealing with my claim is not in today and nothing is uploaded yet and can I please send it through again. They say they also called the dealer in this process but the dealer never received any calls. This is absolutely terrible service!!</p> <p> </p> <p> </p>
Dear Sir,
Motorite has reviewed your complaint via email as well as Hello Peter and have duly noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim. Our records indicate that the requested information was received Friday 28/07/2017.
Upon receiving the requested information – Motorite proceeded to appoint an independent assessor to go out and inspect your vehicle to confirm the cause of failure and the extent of the damage. The assessor appointed will be assessing your vehicle tomorrow the 01 August at 10:00am - we can assure you that as soon as the assessors report is received we shall keep you abreast and furthermore be able to make an informed decision.
Your patience and co-operation is highly valued.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Dear Sir,
Motorite has reviewed your complaint via email as well as Hello Peter and have duly noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim. Our records indicate that the requested information was received Friday 28/07/2017.
Upon receiving the requested information – Motorite proceeded to appoint an independent assessor to go out and inspect your vehicle to confirm the cause of failure and the extent of the damage. The assessor appointed will be assessing your vehicle tomorrow the 01 August at 10:00am - we can assure you that as soon as the assessors report is received we shall keep you abreast and furthermore be able to make an informed decision.
Your patience and co-operation is highly valued.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Thank you, after getting the assessor out the claim was approved in the same day with the full benefit of the category.
The biggest problem here was really communication, I lost it a bit when I personally sent through the documentation and got confirmation that it was received but on the Monday it was not on the system and I had to send it through again to another consultant, I apologise and really want to say thank you to Motorite.
Thank you, after getting the assessor out the claim was approved in the same day with the full benefit of the category.
The biggest problem here was really communication, I lost it a bit when I personally sent through the documentation and got confirmation that it was received but on the Monday it was not on the system and I had to send it through again to another consultant, I apologise and really want to say thank you to Motorite.