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Delano F

1 reviews | Active since Mar 2023

02 Apr 2024, 14:14

Pathetic service from motorite advantage !!!!

The most horrific experience ever !!!!

They have cheated me of my money and refused to deliver the service i have paid for !!!!

Sent my vehicle in for a 60k service at Volkswagen and they refused to authorise my claim after they had outright said i can claim within 5days !!!!

I want answers !!! I will not leave this here i will not be cheated after i have paid for this service to be rendered !!

Their calls are recorded i want a copy of all 3 calls i made.

They are now saying they under quoted me, this is not my problem they quoted me according what thier system said, and that is the amount i paid.

I have requested that one of the managers call me back regarding my issue, yet nobody has given me a call back ?? I am being undermined and being treated unfairly for a service i have paid for !!!

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Replies (2)
Motorite Administrators
Motorite Administrators's reply02 Apr 2024, 14:22
Official
 Hello  Delano F , We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply03 Apr 2024, 15:54
Official
Dear  Delano F, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number  ***1, we have reviewed your complaint and duly noted your comments.  Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof.  Please feel free to contact us should you require additional information.   Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division