NM
Nthabiseng M
1 reviews | Active since Nov 2020
17 Nov 2020, 20:02
Pathetic service
Motorite blatantly ignored the item I claimed for on my car and they claim its not a thermostat issue because the diagnostic report doesn’t say its a thermostat issue in the claim. They wont even meet you half way in making arrangement to assist with either taking care of the 50% of the claim quote. I am still waiting to also the email saying why the claim was rejected as this was only communicated with my RMI!!!
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Motorite Administrators's replyOfficial
18 Nov 2020, 10:17Dear Madam,
The claim in contention was logged on the 16/11/2020 at 102 949 km by Kempston Motor Group Trust T/A Peugeot Citroen Fourways. The repairer reported that the vehicle was brought in with a coolant leak and upon further inspection found that the thermostat got stuck. The repairer requested the replacement of the outlet tank, bypass pipe, pocket seal and filter bracket. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, photos and quotation. Upon receiving the requested information - we noted that no thermostat was claimed for as per quote. Motorite then proceeded to the oil filter, seal pocket, sealing pocket and consumables, outlet tank, bypass pipe, wire assembly and coolant as they are not listed as covered within the ambit of the warranty policy. It is pertinent to mention that in terms of the Policy Holder Protection Rules we have 10 days with which to advise on the reason for rejection. After careful consideration of all the factors pertaining to your complaint, we regret to advise that our decision remains unchanged.
Kind Regards, Risk Management Complaints Division
The claim in contention was logged on the 16/11/2020 at 102 949 km by Kempston Motor Group Trust T/A Peugeot Citroen Fourways. The repairer reported that the vehicle was brought in with a coolant leak and upon further inspection found that the thermostat got stuck. The repairer requested the replacement of the outlet tank, bypass pipe, pocket seal and filter bracket. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, photos and quotation. Upon receiving the requested information - we noted that no thermostat was claimed for as per quote. Motorite then proceeded to the oil filter, seal pocket, sealing pocket and consumables, outlet tank, bypass pipe, wire assembly and coolant as they are not listed as covered within the ambit of the warranty policy. It is pertinent to mention that in terms of the Policy Holder Protection Rules we have 10 days with which to advise on the reason for rejection. After careful consideration of all the factors pertaining to your complaint, we regret to advise that our decision remains unchanged.
Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply18 Nov 2020, 10:17
Official
Dear Madam,
The claim in contention was logged on the 16/11/2020 at 102 949 km by Kempston Motor Group Trust T/A Peugeot Citroen Fourways. The repairer reported that the vehicle was brought in with a coolant leak and upon further inspection found that the thermostat got stuck. The repairer requested the replacement of the outlet tank, bypass pipe, pocket seal and filter bracket. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, photos and quotation. Upon receiving the requested information - we noted that no thermostat was claimed for as per quote. Motorite then proceeded to the oil filter, seal pocket, sealing pocket and consumables, outlet tank, bypass pipe, wire assembly and coolant as they are not listed as covered within the ambit of the warranty policy. It is pertinent to mention that in terms of the Policy Holder Protection Rules we have 10 days with which to advise on the reason for rejection. After careful consideration of all the factors pertaining to your complaint, we regret to advise that our decision remains unchanged.
Kind Regards, Risk Management Complaints Division
The claim in contention was logged on the 16/11/2020 at 102 949 km by Kempston Motor Group Trust T/A Peugeot Citroen Fourways. The repairer reported that the vehicle was brought in with a coolant leak and upon further inspection found that the thermostat got stuck. The repairer requested the replacement of the outlet tank, bypass pipe, pocket seal and filter bracket. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, photos and quotation. Upon receiving the requested information - we noted that no thermostat was claimed for as per quote. Motorite then proceeded to the oil filter, seal pocket, sealing pocket and consumables, outlet tank, bypass pipe, wire assembly and coolant as they are not listed as covered within the ambit of the warranty policy. It is pertinent to mention that in terms of the Policy Holder Protection Rules we have 10 days with which to advise on the reason for rejection. After careful consideration of all the factors pertaining to your complaint, we regret to advise that our decision remains unchanged.
Kind Regards, Risk Management Complaints Division