Pathetic Service

If I could rate Motorite Warranty plan a Minus 1 I would. The service I have been receiving from Malakia is unacceptable

I have been trying to contact Malakia 17 times in the past 3 days and have not been able to get through. We have also asked Malakia to contact us which has not happened at all

I have sent my car in 14 days ago and have been without one now for the duration of that time. Malakia is requesting IRRELEVANT documentation before submitting my claim and I have sent screenshots DIRECTLY from the contract stating that it is not a requirement and we have done everything in correspondence with the contract I have received therefore my claim should be valid

I have logged a complaint and have stated that we will be going to the ombudsman by COB TODAY 21 July 2022 if we do not get this claim sorted. My complaint reference is ***3 and have been advised it will take 5 days to investigate which is unacceptable as we have been struggling for 14 days already

I was trying to extend my Warranty for another 3 years with you and I can promise you, after this claim I will never recommend Motorite to anyone and I will 100% be taking my business elsewhere

Kind Regards