sL
sune L
1 reviews | Active since Aug 2012
22 Nov 2022, 16:33
Pathetic service and staff
I requested to cancel my service plan and extended warranty on the 11th of October! The service plan has been canceled and paid out and im still waiting for the warranty to be canceled??? How is this possible! I was dealing with Randy Van Zyl and she just doesn’t respond or tell me i should phone the call centre although she is a Client service operator??? Really sad to think there is unemployed people and we have to deal with people with this type of attitude!!!
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Replies (2)
Motorite Administrators's replyOfficial
22 Nov 2022, 16:41Dear Madam,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: PTG78989X (***3)TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: PTG78989X (***3)TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply22 Nov 2022, 16:41
Official
Dear Madam,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: PTG78989X (***3)TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: PTG78989X (***3)TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
23 Nov 2022, 12:51Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply23 Nov 2022, 12:51
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division