CS
Cindy S
1 reviews | Active since Nov 2019
26 Mar 2024, 16:40
Pathetic Service
I have Mechanical Warrenty with MotoRite. My car went in to Barons for an urgent repair on 25 March. Barons sent through the claim to MotoRite on the same day 25 March at Midday but authorisation was only given the morning of the 26 March. Leaving me stranded without a vehicle for another day which was not planned for as I needed to be in office. MotoRite could not even apologize for the inconvenience and just kept saying they are busy and the claim is in progress. Pathetic Service
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Replies (2)
Motorite Administrators's replyOfficial
26 Mar 2024, 16:45Hello Cindy S,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply26 Mar 2024, 16:45
Official
Hello Cindy S,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
27 Mar 2024, 09:40Dear Cindy S,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply27 Mar 2024, 09:40
Official
Dear Cindy S,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division