GK
Gogontle K
1 reviews | Active since Mar 2018
04 Nov 2019, 16:22
PATHETIC SERVICE!!!
Yet again atrocious service from you. I requested this company to cancel my plan. I was informed this was going to happen by william. William in the risk department then infomred me that someone in the Cancellation department or whatever would be giving me a call.
Nothing happened. I had to follow up, and ask why nobody has contacted me. He refered me to the relevant department and an Allison explained the procedure. Then she said my cancellation was processed! I now igve them a call to follow up on what is happening, and the agent tells me that my cancellation can not be processed sue to a claim being opened! This means that Allison and Willaim ****!
HOW PATHETIC IS YOUR SERVICE!
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Replies (2)
Motorite Administrators's replyOfficial
04 Nov 2019, 16:48Dear Madam,
You plan was placed in cancellation status pending the payment of your service claim.
The cancellation refund cannot be processed in full until the claim is paid and the pro-rata only then can be calculated.
We are still waiting on the invoice form your service provider to make the necessary payment and apply the cancellation as requested.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Nov 2019, 16:48
Official
Dear Madam,
You plan was placed in cancellation status pending the payment of your service claim.
The cancellation refund cannot be processed in full until the claim is paid and the pro-rata only then can be calculated.
We are still waiting on the invoice form your service provider to make the necessary payment and apply the cancellation as requested.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
05 Nov 2019, 07:45Dear Madam,
Please bear in mind that you had logged a service claim on the 17/10/2019.
Cancellation was requested the very next day – 18/10/2019.
The request for cancellation requires a 30 day turn-around time for processing with WesBank.
However in this instance – you have a claim pending to be settled as well as that we are still within our 30 day period.
There’s a possibility that we may exceed the 30 day turn-around time as it depends on when we receive the invoice from the repairer who conducted your service.
I therefore requested for your service plan to be put in pending cancellation status until the claim has been paid.
Should you wish to speed up the process herewith please contact Suzuki Northcliff and request they submit their invoice for processing.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply05 Nov 2019, 07:45
Official
Dear Madam,
Please bear in mind that you had logged a service claim on the 17/10/2019.
Cancellation was requested the very next day – 18/10/2019.
The request for cancellation requires a 30 day turn-around time for processing with WesBank.
However in this instance – you have a claim pending to be settled as well as that we are still within our 30 day period.
There’s a possibility that we may exceed the 30 day turn-around time as it depends on when we receive the invoice from the repairer who conducted your service.
I therefore requested for your service plan to be put in pending cancellation status until the claim has been paid.
Should you wish to speed up the process herewith please contact Suzuki Northcliff and request they submit their invoice for processing.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division