SS
Sashika S
1 reviews | Active since Mar 2023
09 Mar 2023, 12:26
Pathetic service
My plan ended in December 2022, I took another plan commencing 1 January 2023. My welcome letter says that the plan becomes effective after 2 consecutive payments. After 3 payments (January, February and March), I took in my car for a service on 9 March 2023, I am now told I have to wait another month before the dealership can claim. I'm continuously put on hold for over 30minutes at a time and then the call mysteriously drops. Pathetic service
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Motorite Administrators's replyOfficial
09 Mar 2023, 12:33Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply09 Mar 2023, 12:33
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division