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Morne C

1 reviews | Active since Feb 2019

27 Feb 2019, 13:12

Pathetic Motorite Insurance

Motorite is the worst short term insurance company that ever existed. When you buy a second vehicle from a dealer they always want to sell you the insurance package from Motorite for the mechanical parts on your vehicle, they are very quick to take your money every month, but when it comes to paying out for an engine that seized, o boy then they have a mouth full on why not to pay the full amount you are insured for through them! The report from the assessor that they sent out does not make any sense, when i referred it back to his manager that i do not agree on their finding, he sends back a report to me that also does not make any sense, hence i am still without my vehicle for four months now as they do not want to pay out my insured amount of R50000.00 rand for an engine, and my damages on the engine is R62000.00. They claim the engine overheated although the head gasket is in one peace and after pressure testing the head it was found that the cylinder head is also in one peace, so how does the engine overheat, according to them it is because of an injector that over fueled, and the policy says that for overheating it only covers R16500.00 for overheating. How do i fix a engine with damage of R62000.00 with R16500.00. I have been paying installments on a vehicle that i can not even drive, I hope Hello Peter can help!

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Replies (6)
Motorite Administrators
Motorite Administrators's reply27 Feb 2019, 13:54
Official
 Dear Sir / Madam,  We acknowledge receipt of your complaint received at our offices and duly noted your comments.  Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.  Thank you for your cooperation and patience herein. Kind Regards, 

MC
Morne C's update27 Feb 2019, 14:35
Reviewer Update
Thank you so much, i have all the reports and correspondence if you need it, thank you for looking into it !
Motorite Administrators
Motorite Administrators's reply28 Feb 2019, 11:46
Official
 Dear Sir,
 Motorite has reviewed your complaint and wish to advise that the matter forms part of the arbitration process with the Ombudsman. At this stage the outcome is still pending. 

Based on the information received to date we maintain that the claim was administered correctly, in line with the policy terms and conditions.
We shall therefor await the outcome of the arbitration process.

Kind Regards,
MC
Morne C's update28 Feb 2019, 13:45
Reviewer Update
As discussed with the Ombudsman yesterday, this can take from six months to a year that i will have to sit without a vehicle, so again the individual person are being bul**** by the corporate industry who are at the same time still taking my money every month for the policy i was advised to take. To me this is pathetic customer service. Why do i in the first place need to go to the Ombudsman and Hello Peter, to try and get the policy that i am paying for every month to pay out the amount i am covered for!
Motorite Administrators
Motorite Administrators's reply28 Feb 2019, 14:17
Official
 Dear Sir,  Thank you for your feedback.  We fully understand and empathize with your current situation.  Unfortunately as the claim is in dispute due to you not agreeing with the claim benefit app****, we have no choice but to follow the arbitration process.  We are therefore prohibited from providing further comments until a final outcome is reached.   Regards, 
 
MC
Morne C's update28 Feb 2019, 14:50
Reviewer Update
Thank you for the empathy, but it is not needed, what is needed is my vehicle being fixed! Yet again the corporate company are playing the system for time and making excuses to not pay out, so the individual are being trampled again as the corporate company Motorite are not the one sitting without the use of vehicle! A arbitration process is needed for a corporate company like Motorite to make the right decision towards a client!