AM
Andile M
1 reviews | Active since Nov 2020
30 Nov 2020, 15:03
Pathetic customer service
Pathetic customer service, non of their departments seems to be aligned and most of their call center agents have no answers to any of my questions.I just renewed my contract with them and hell no I'm cancelling it,I can't go through such headache again
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Replies (2)
Motorite Administrators's replyOfficial
30 Nov 2020, 15:27Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Please be so kind as to confirm which product is in question in order for us to be of further assistance. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply30 Nov 2020, 15:27
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Please be so kind as to confirm which product is in question in order for us to be of further assistance. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
01 Dec 2020, 08:47Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 30/11/2020 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
Please note that without a detailed sequence of events pertaining to your concerns we are unable to assist with the matter in moving forward.
However - after a thorough review of your policy profile, we noted that the claim logged on the 26/11/2020 has duly been authorized to Ti Auto Investments (Pty) Ltd T/A Tiger Wheel & Tyre within the maximum limit of liability allowed by the policy, for an amount of R 3,000.00 including VAT.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
This letter serves to confirm that we have reviewed the merits of your complaint received on the 30/11/2020 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
Please note that without a detailed sequence of events pertaining to your concerns we are unable to assist with the matter in moving forward.
However - after a thorough review of your policy profile, we noted that the claim logged on the 26/11/2020 has duly been authorized to Ti Auto Investments (Pty) Ltd T/A Tiger Wheel & Tyre within the maximum limit of liability allowed by the policy, for an amount of R 3,000.00 including VAT.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply01 Dec 2020, 08:47
Official
Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 30/11/2020 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
Please note that without a detailed sequence of events pertaining to your concerns we are unable to assist with the matter in moving forward.
However - after a thorough review of your policy profile, we noted that the claim logged on the 26/11/2020 has duly been authorized to Ti Auto Investments (Pty) Ltd T/A Tiger Wheel & Tyre within the maximum limit of liability allowed by the policy, for an amount of R 3,000.00 including VAT.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
This letter serves to confirm that we have reviewed the merits of your complaint received on the 30/11/2020 and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
Please note that without a detailed sequence of events pertaining to your concerns we are unable to assist with the matter in moving forward.
However - after a thorough review of your policy profile, we noted that the claim logged on the 26/11/2020 has duly been authorized to Ti Auto Investments (Pty) Ltd T/A Tiger Wheel & Tyre within the maximum limit of liability allowed by the policy, for an amount of R 3,000.00 including VAT.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division