1 reviews | Active since Aug 2016
Pathetic
<p>Never seen such ****py service in my life. Submitted my documents for refund of my 70 000km service for the second time on 20/06/16. On 20/07/16 I finally get a response saying management is reviewing documents and answer the query they had immediatly. Got response to thank me for the documents. Phoned again 26/07/16 to be told the documents regarding query was not receiced even after receiving response that it has been received. Ask on 28/07/16 again what is going on and been told documents is with management again and will be kept updated. Phone yesterday to firstly find out management had another query on 26/07/16 which I was never told about, when I start losing my temper the query is sunddely fixed and will be send to management again. Secondly I was informed that my refund claim was only loaded on 20/07/16, that is very funny as I sent my documents a month before that on 20/06/16. It has now been 43days since I submitted my documents was told yesterday they would probably have it finalized this morning but was not suprised when I again was told this morning that management is still reviewing my documents. At this rate my car will be due for its next service before my refund is done. Starting to think I will be better off if I cancel this policy as this is a waste of my time and energy.</p>
Dear Madam,
Motorite has reviewed your complaint and noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency.
Motorite can confirm that all the documentation had been received – Motorite will further investigate the matter to confirm why the refund had not been processed, the applicable persons will be dealt with by their relevant head of department to resolve.
We can assure you that the said documentation is currently with claims management for approval – once approved the refund will be processed, we have requested for this to be expedited.
Motorite duly apologises for the inconvenience in which you have encountered in this instance, we will however strive and endeavour to not let this issue arise again.
Your patience and co-operation is highly valued.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Dear Madam,
Motorite has reviewed your complaint and noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency.
Motorite can confirm that all the documentation had been received – Motorite will further investigate the matter to confirm why the refund had not been processed, the applicable persons will be dealt with by their relevant head of department to resolve.
We can assure you that the said documentation is currently with claims management for approval – once approved the refund will be processed, we have requested for this to be expedited.
Motorite duly apologises for the inconvenience in which you have encountered in this instance, we will however strive and endeavour to not let this issue arise again.
Your patience and co-operation is highly valued.
Kind Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********