JJ
Jaco J
1 reviews | Active since Sept 2013
03 Jan 2019, 10:03
Pathetic
The worst customer service I have ever experienced. I cancelled my policy with Motorite in October 2018, yet the premium is still going off my account as of January 2019. The Customer Support consultants have stopped responding to e-mails all together. Really poor. Would not recommend to anyone. Imagine having to lodge a claim with them.
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Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
10 Jan 2019, 08:34Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's reply10 Jan 2019, 08:34
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's replyOfficial
11 Jan 2019, 14:32 Dear Sir, We are yet to receive feedback from you pertaining to the complaint submitted. Unfortunately without policy/plan or vehicle details we are unable to assist with the matter in moving forward. Should you wish for a speedy and efficient resolution herewith, please be so kind as to contact the Motorite Complaints division for further assistance. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's reply11 Jan 2019, 14:32
Official
Dear Sir, We are yet to receive feedback from you pertaining to the complaint submitted. Unfortunately without policy/plan or vehicle details we are unable to assist with the matter in moving forward. Should you wish for a speedy and efficient resolution herewith, please be so kind as to contact the Motorite Complaints division for further assistance. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Best regards,