PATHETHIC SERVICE & NON-PAYMENT OF CLAIMS

My car went in for repairs which I paid for. I contacted Motorite for a refund. I submitted all documents that was requested and 3 claims were approved to which I have the SMS proof and emails from them.

I didn't receive payment within a week so I enquired with them, I was transferred from agent to agent for the last person to tell me payment support does not have direct lines and I must email them. Payment support responded that I must change the invoice and make it out to them. This is where the problem is: 1. Invoices cannot be amended to Motorite as I PAID the dealer. 2. The dealer refuses to do so as I PAID THEM DIRECTLY and MOTORITE DID NOT. 3. Motorite IVY MARAISANE refuses to understand I PAID THE DEALER AND INVOICES CANNOT BE RAISED TO MOTORITE BECAUSE THEY ARE NOT PAYING THE DEALER, I ALREADY DID AND I AM REQUESTING A REFUND FROM MOTORITE UNDER MY POLICY. 4. How can a dealer invoice Motorite when I paid? How will Motorite refund me when the invoice is made out to them?

I further had to deal with KYLE THUMPSTON who was extremely rude and consistently said the claim numbers I gave payment support were wrong and therefore it is my fault as the payment support department does not have access to those claims (PLEASE NOTE THESE WERE THE EXACT SAME CLAIM NUMBERS HE GAVE ME AND SAID I MUST USE).

I would appreciate this matter resolved and paid because it is ridiculous.

CLAIM NUMBERS : T614891 & T614897