GD
Gugu D
1 reviews | Active since Mar 2014
29 May 2020, 11:28
Passing the buck... On my buck
I joined motorite in March, they came highly recommended by my friend who works for VW, I trust and have faith I his services so I trust recommendation. I apply and policy issues with no problems, great and efficient A+.problem begins when my first premium goes off, not only have they deducted from my account my premium, I have also bee charged for another of their customers premium and form the 1st of April to date no one can tell me why or give me back my money, No one knows anything everyone is always going to ask someone else, and they staff does not even know which ombusdsman they report so I can report this ***** facilitation.
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Replies (2)
Motorite Administrators's replyOfficial
29 May 2020, 15:57Dear Madam,
Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding.Kind Regards,
Risk Management Complaints Division
Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply29 May 2020, 15:57
Official
Dear Madam,
Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding.Kind Regards,
Risk Management Complaints Division
Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding.Kind Regards,
Risk Management Complaints Division
GD
Gugu D's updateReviewer Update
30 May 2020, 06:59Good day,
Thank you for your feedback,
I must however express my disappointment in that as a "service driven organization" this is how far this had to come before, service actually took place and no one person called to ask or follow up or apologize or give feedback, notva single human being, is it possible that this took so long because of system auto replies... I doubt. But hey... Service driven via email works just fine,
Until it doesn't.
I have received your reply before with follow ups of proof of payment and what nots but I trust trust that this will be resolved without me having to fight again with someone else.
Regards
Thank you for your feedback,
I must however express my disappointment in that as a "service driven organization" this is how far this had to come before, service actually took place and no one person called to ask or follow up or apologize or give feedback, notva single human being, is it possible that this took so long because of system auto replies... I doubt. But hey... Service driven via email works just fine,
Until it doesn't.
I have received your reply before with follow ups of proof of payment and what nots but I trust trust that this will be resolved without me having to fight again with someone else.
Regards
GD
Gugu D's update30 May 2020, 06:59
Reviewer Update
Good day,
Thank you for your feedback,
I must however express my disappointment in that as a "service driven organization" this is how far this had to come before, service actually took place and no one person called to ask or follow up or apologize or give feedback, notva single human being, is it possible that this took so long because of system auto replies... I doubt. But hey... Service driven via email works just fine,
Until it doesn't.
I have received your reply before with follow ups of proof of payment and what nots but I trust trust that this will be resolved without me having to fight again with someone else.
Regards
Thank you for your feedback,
I must however express my disappointment in that as a "service driven organization" this is how far this had to come before, service actually took place and no one person called to ask or follow up or apologize or give feedback, notva single human being, is it possible that this took so long because of system auto replies... I doubt. But hey... Service driven via email works just fine,
Until it doesn't.
I have received your reply before with follow ups of proof of payment and what nots but I trust trust that this will be resolved without me having to fight again with someone else.
Regards